Leadership Forum 2026

29 – 30 SEPTEMEBER 2026

Leadership
Forum

The Leadership Forum is the flagship event of Performance Strategies, now part of ROI Group.

TEATRO DEGLI ARCIMBOLDI
MILAN AND ONLINE

The Leadership Forum is the leading event dedicated to leadership and management, which for 15 years has attracted thousands of decision-makers, entrepreneurs, and top managers.

The world’s foremost business thinkers and leaders, along with top experts in management, academia, and culture, come together for a unique event designed to inspire change, transform organizations, and rethink the future of business.

A space for dialogue and connection, where the inspiring content from the stage becomes a catalyst for new connections, ideas, and opportunities for networking and growth.

Leader Sapiens

Sapiens leadership goes beyond traditional skills: it integrates emotional and artificial intelligence, harnesses the power of connections, elevates talent, fuels purpose-driven innovation, and measures success by the ability to imagine and create a more sustainable future for people, businesses, and the planet.

It represents the necessary evolution for today’s leaders — those who choose to read change in depth and respond with intelligence, courage, and humanity to the challenges of complexity.

SPEAKERS

Charles Conn

Chair of the Board at Patagonia

Sheena Iyengar

Professor of Behavioral Sciences
at Columbia

Michael Morris

Director of the Leadership Lab
at Columbia Business School

Yuval Noah Harari

Historian and philosopher, one of the most influential contemporary thinkers

Alex Osterwalder

Business Model Canvas' creator

Amy Cuddy

Global authority in social psychology

Sarah Harper

Founder of the Oxford Institute of
Population Ageing

James Kerr

Coach for US Special Forces
and Formula 1 teams

Tiffani Bova

World expert in growth and innovation

Yuval Noah Harari

Storico e filosofo, tra i più influenti pensatori contemporanei

Alex Osterwalder

Ideatore del Business Model Canvas

Amy Cuddy

Riferimento globale nella psicologia sociale

Charles Conn

Presidente del Board di Patagonia

Sheena Iyengar

Docente di scienze comportamentali alla Columbia

Michael Morris

Direttore Leadership Lab, Columbia Business School

Sarah Harper

Fondatrice Oxford Institute of Population Ageing

James Kerr

Coach delle forze speciali USA e dei team di Formula 1

Tiffani Bova

Esperta mondiale di crescita e innovazione

MAIN TOPICS

NOAH YUVAL HARARI

  • How AI is reshaping the economy, politics, and society, creating both opportunities and new vulnerabilities.

  • Developing responsibility and long-term vision in an era of disinformation and climate crisis.

  • Thinking about the future: critical thinking and shared values as tools to guide others.

CHARLES CONN

  • La bussola strategica del purpose: come guidare le scelte aziendali oltre il profitto.

  • Sostenibilità e vantaggio competitivo: integrare etica, impatto ambientale e innovazione nel modello di business.

  • Leadership imperfetta e coraggiosa: il ruolo del leader nell’incertezza e nella complessità.

SHEENA IYENGAR

  • Approaching complex decisions using models based on neuroscience and cognitive science.

  • Innovating decision-making processes to maximize effectiveness, leverage individual potential, and generate measurable results.

  • Creating cultures and organizational environments where creative choices deliver lasting competitive advantage and growth.

MICHAEL MORRIS

  • Leveraging tribal instincts to build inclusive, high-performing workplaces.

  • Using cultural and social ties as levers to increase engagement, trust, and performance.

  • Transforming cultural differences into strategic levers to foster cohesion and alignment across teams and divisions.

ALEX OSTERWALDER

  • How to build business models that balance growth and operational robustness over the long term.

  • Developing governance and corporate culture that align strategy, innovation, and sustainable growth.

  • Applying frameworks and visual models to translate ideas and strategic vision into concrete operational models.

AMY CUDDY

  • Cultivating presence, awareness, and confidence to build trust and security within the team.

  • Using body language to intentionally enhance credibility and leadership in complex contexts.

  • Turning posture, gestures, and conscious behaviors into strategic tools to positively influence employees and improve collective performance.

SARAH HARPER

  • How population aging is redefining corporate structures and talent management.

  • Strategies to leverage skills, experience, and generational differences.

  • Designing business models, internal policies, and people strategies in alignment with new demographic dynamics.

JAMES KERR

  • Creating a shared culture that turns values, discipline, and engagement into extraordinary and lasting results.

  • Humility, accountability, and mutual trust: the most effective drivers for motivating and uniting people and teams.

  • Developing teams capable of maintaining high performance and cohesion even under pressure.

TIFFANI BOVA

  • Rethinking business processes to meet customer needs and leverage talent, creating a virtuous cycle of growth.

  • Creating an inclusive and positive organizational environment to enhance performance and customer loyalty.

  • Turning customer and employee satisfaction into concrete levers to gain competitive advantage and drive growth.

AGENDA

29 SEPTEMBER

09:00 – 10:15

MICHAEL MORRIS

Corporate Culture

10:15- 11:00

NETWORKING BREAK

11:00 – 12:15

alex osterwalder

Innovation Strategy

12:15 – 13:00

NEW SPEAKER

to be announced

13:00 – 14:30

NETWORKING LUNCH

14:30 – 15:45

SARAH HARPER

Future of work

15:45 – 16:30

NETWORKING BREAK

16:30 – 18:00

AMY CUDDY

Self Leadership

30 SEPTEMBER

09:00 – 10:15

CHARLES CONN

Purpose

10:15- 11:00

NETWORKING BREAK

11:00 – 12:00

JAMES KERR

High Performance

12:00 – 13:15

TIFFANI BOVA

Growth

13:15 – 14:45

NETWORKING LUNCH

14:45 – 15:45

SHEENA IYENGAR

Decision Making

15:45 – 17:00

NOAH YUVAL HARARI

Global scenario

*Agenda is subject to change.

FINANCE

YOUR ATTENDANCE
VIA INTERPROFESSIONAL FUNDS

TICKETS

SPECIAL OFFER VALID THROUGH DECEMBER 19

SUITE

FRONT ROWS
  • Desk di registrazione riservato
LIVE

€ 2.197+VAT

instead of 3.000€ +IVA

Assigned and numbered seat in the front rows

Simultaneous translation

Executive Report and Follow-up materials

Certificate of participation

On-demand access for 30 days

Networking coffee break in reserved area

Seated lunch served
in reserved area

Priority registration desk

3 TICKETS -5%
5 TICKETS -10%
10 TICKETS 15%

BUSINESS

LOWER STALLS
  • Desk di registrazione riservato
LIVE

€ 1.497+VAT

instead of 2.400€ +IVA

Seat in the lower stalls

Simultaneous translation

Executive Report and Follow-up materials

Certificate of participation

On-demand access for 30 days

Networking Coffee Break in reserved area

Lunch served
in reserved area

Priority registration desk

3 TICKETS -5%
5 TICKETS -10%
10 TICKETS -15%

STANDARD

UPPER STALLS
  • Desk di registrazione riservato
LIVE

€ 1.297+VAT

instead of 2.000€ +IVA

Seat in the upper stalls

Simultaneous translation

Executive Report and Follow-up materials

Certificate of participation

On-demand access for 30 days

Networking Coffee Break in reserved area

Lunch served
in reserved area

Priority registration desk

3 TICKETS -5%
5 TICKETS -10%
10 TICKETS -15%

STREAMING

LIVE ACCESS
  • Desk di registrazione riservato
ONLINE

€ 697+VAT

instead of 1.400€ +IVA

Access to the event online
via live streaming

Simultaneous translation

Executive Report and Follow-up materials

Certificate of participation

On-demand access for 30 days

Networking Coffee Break Networking coffee break in reserved area

Lunch served
in a reserved area

Priority registration desk

3 TICKETS -5%
5 TICKETS 10%
10 TICKETS -15%

WHAT THEY SAY ABOUT THE EVENT

EVENT INFO

LIVE TICKETS

Where and when will the event take place?

The event will be held on Tuesday and Wednesday, September 29-30, 2026 at Teatro degli Arcimboldi, Viale dell’Innovazione 20, Milano, and will also be available online.
Before the event, you will receive an email with all the necessary information to access the venue or the online platform, according to the type of ticket you purchased. 

How to reach the venue

The event will take place at Teatro degli Arcimboldi, Viale dell’Innovazione, 20 – 20126 Milan

BY CAR

To open Google Maps, CLICK HERE.

There are three car parks located just a few hundred meters from the theatre:

  • Bicocca P7, Via Vizzola 2 – 3-minute walk
  • Bicocca P8, Via Padre Gerardo Beccaro 2 – 5-minute walk
  • Bicocca P1, Viale Piero e Alberto Pirelli 10 – 8-minute walk

All parking areas are open 24 hours a day.

BY TAXI

To book a taxi, call 02.8585 | 02.4040 | 02.6969.
A taxi stand is located directly in front of the theatre entrance.

BY TRAIN

The theatre is located directly opposite the Milano Greco Pirelli railway station, served by TRENORD and ATM.

  • Greco Pirelli: 2-minute walk
  • From Porta Garibaldi: 5-minute ride
  • From Lambrate: 8-minute ride
  • From Rogoredo: 20-minute ride
  • From Milano Centrale: Bus 87 (Teatro Arcimboldi stop)

 

BY METRO / TRAM

The nearest stops are:

  • Bicocca (M5): 8-minute walk
  • Ponale (M5): 8-minute walk
  • Precotto (M1): Tram 7 towards Messina (Arcimboldi–Ateneo Nuovo)
  • Zara (M3): Tram 7 towards Precotto (Arcimboldi–Ateneo Nuovo)

 

BY PLANE

  • From Malpensa Airport: Take the Malpensa Express train to Cadorna Station, then Metro M2 to Garibaldi and a train to Greco Pirelli.
  • From Linate Airport: Take M4 to Forlanini Station, then a Trenord train to Greco Pirelli.
  • From Orio al Serio Airport: Take a shuttle bus to Milano Centrale, then Bus 87 to Teatro Arcimboldi.
How to collect your entrance badge

The badge to enter the event is nominal.
You can pick it up at the registration desk organized alphabetically by last name.

Before the event, we invite you to check whether you purchased a SUITE ticket.
In this case you can check-in directly at the reserved registration desk dedicated registration desk and access all Suite reserved areas.

Registration opens at 8:00 a.m. on Tuesday, September 29.
We recommend arriving at the theatre and completing registration before 8:45 a.m.
The event will begin at 9:00 am, but you’ll be able to get your seat from 8.30 am.

Cloakroom service

A secure cloakroom service will be available throughout the event, located inside the Theatre at the registration desk.

Access to seats

Each ticket type grants access to a specific area of the theatre:

  • Suite Tickets: assigned and numbered seats in the front rows of the platea bassa, accessed from floor 0.
  • Business Tickets: unassigned seats in the platea bassa, accessed from floor 0.
  • Standard Tickets: unassigned seats in the platea alta, accessed from floor 1.

The ticket type is indicated on the badge provided at registration, which must be worn for the entire duration of the event.
Staff will be on hand to make it easy to find your seat.

Accessibility for guests with disabilities

The theatre provides access for guests with disabilities in the platea bassa area, where a dedicated section is reserved.

If assistance is required, one companion may attend the event free of charge.
To help us ensure the best possible experience, please inform us of any special requirements in advance by writing to info@roigroup.it.

Food & Beverage services

All food and beverage services are included in the participation fee.
In the buffet areas, a dedicated selection of gluten-free and lactose-free options is available, along with vegetarian and vegan choices.

For served lunches (Suite ticket holders), the catering service is designed to offer suitable alternatives for vegetarian, vegan, and gluten-free diets, as well as to accommodate any allergies or food intolerances.
Once seated, please inform your waiter of any specific dietary requirements, and they will indicate the available options.

Activities and services during the event

Visit the sponsor areas and discover the opportunities reserved for event guests.
Enter the official bookstore to choose the titles that interest you the most and participate in book signings with the speakers.

Share your experience on social media using the hashtag #leadershipforum.

Access to simultaneous translation

Receivers for simultaneous translation can be collected directly at the registration desk.

At the end of each day, they must be returned to the same location. Simultaneous translation is available on the following channels:

  • CHANNEL 1: English – Italian
  • CHANNEL 2: Italian – English
Networking area

The Networking Area is located on the 2nd floor of the Theatre. This space is equipped with dedicated stations where you can arrange meetings with other participants. Appointments can be scheduled via the ROI Group app, which allows you to connect directly with other attendees.

How to receive all materials after the event

Immediately after the event, we will send the following materials to the email address associated with your ticket:

  • A survey for you to provide us with feedback.
  • A participation certificate available for download in PDF once the survey is completed.
  • All photos from the event, which will be uploaded to the ROI Group Facebook page.

A few days later:

  • Access to recordings available on-demand for 30 days from the first login, using the username and password provided by email

After a few weeks:

  • Mind Maps available on demand.
  • Executive Report summarizing all the speeches and content of the event.
  • Best Of Video for the 2026 edition.

ONLINE TICKETS

How can I attend via streaming?

To join the event via streaming, simply purchase your ticket and connect on the day of the event by following the instructions sent to the email address provided during registration.

The streaming, available through the Zoom platform, can be accessed from any device. For the best experience and to take part in networking activities, we recommend connecting from a desktop or tablet.

The link is personal, meaning it cannot be used by multiple people or on different devices at the same time.

Have you already downloaded the Zoom App on your computer or smartphone?
To download the app, CLICK HERE, start the download, and complete the installation by following the on-screen instructions.

Activities and services during the event

Interact with other participants through Live Chat.

Share your experience on social media using the hashtag #leadershipforum

Access to simultaneous translation

Simultaneous translation is also available in streaming mode by selecting the “Interpretation” button.

NB: We recommend installing the Zoom APP because it is NOT possible to access the simultaneous translation in the Browser version.

How to receive all materials after the event

Immediately after the event, we will send the following materials to the email address associated with your ticket:

  • A survey for you to provide us with feedback.
  • A participation certificate available for download in PDF once the survey is completed.
  • All photos from the event, which will be uploaded to the ROI Group Facebook page.

A few days later:

  • Access to recordings available on-demand for 30 days from the first login, using the username and password provided by email

After a few weeks:

  • Mind Maps available on demand.
  • Executive Report summarizing all the speeches and content of the event.
  • Best Of Video for the 2026 edition.

29 - 30 SEPTEMBER
MILAN

TEATRO DEGLI ARCIMBOLDI
AND LIVE STREAMING

The entire training initiative can be financed through the main interprofessional funds.

For information, write to leadershipforum@roigroup.it

or call toll free from Italy

Fill in your details to be contacted by one of our consultant

Thanks to the partners who participated in the Leadership Forum 2025

MAIN SPONSORS

SPONSOR

OFFICIAL AIRLINE

SUPPORTING PARTNER

COMMUNICATIONS PARTNER

ACADEMIC PARTNER

Official GREEN CARRIER

Official hotel

Official BAG

Official COFFEE

MAIN MEDIA PARTNER

Official LOUNGE

URBAN MEDIA PARTNER

Official Language Services

Official App

Official Merchandising

OFFICIAL BOOKSTORE

TECHNICAL PARTNER

ASSOCIATION PARTNERS

MEDIA PARTNERS

FAQs

What does registration involve?

Event registration consists of completing an online form (time required: 2 minutes) and paying the full fee or a deposit via bank transfer, PayPal, or credit card.

To receive all the details about participation and registration without any obligation, request information and we will contact you!

Can the event be funded through the use of Interprofessional Funds?

Absolutely. You can use Interprofessional Funds to finance participation in our events, using your training account or through tender/notice procedures and training vouchers.

Why is it better to register right away for the event?

We apply an early‑booking policy, so if you register now, you secure your participation at the most advantageous rate.

Request information to be contacted by one of our representatives and learn about the currently available special conditions and registration procedures.

Do company and group registrations require the immediate submission of all names?

No, once the package is purchased, you can provide the details of all participants up to 30 days before the start of the event.

Is there a translation service?

Whether attending in person or via streaming, you will have access to simultaneous English/Italian translation.

Will I receive any follow-up materials after the event?

In the days following the Leadership Forum, you will receive follow-up materials, including: an Executive Report with the highlights of all the sessions, mind maps (curated by Matteo Salvo) to help you process and retain the information, and any additional materials that the speakers have authorized us to share exclusively with participants.

What happens if I register and then force majeure prevents the event from taking place?

Your credit is always guaranteed: if the live event cannot be held, you can experience the event via live streaming or keep your credit for a future event of the same value.

What happens if I register and can no longer attend?

If you can no longer attend, by informing us of your absence at least 15 days before the event date at info@roigroup.it, you can choose to:

  • have someone else replace you;
  • attend one of the events that will be held within the next 12 months;
  • opt to follow the event via streaming and request activation of your access link.
Why suggest that my team members/colleagues attend with me?

Having a company group participate increases the sharing of values and vision and produces greater team cohesion, which amplifies efficiency and productivity.

Furthermore, exchanging opinions among colleagues on the content covered during the event makes it easier to remember and apply the strategies and techniques presented.

Finally, since group discounts are also available in addition to early booking, attending with more people means everyone further benefits on the final participation fee.

Any questions?

Charles Conn

Chair of the Board at Patagonia, he has helped shape one of the world’s most iconic companies for environmental impact and sustainability.

An entrepreneur, environmentalist, and top executive, he previously served as CEO of Oxford Sciences Innovation — the investment company backing the University of Oxford’s tech ventures — and was also a partner at McKinsey & Company.

Today, as Co-Founder and Partner at Monograph Capital, a venture capital firm in the life sciences sector, he also sits on the boards of several foundations and non-profit organizations focused on sustainable transition, philanthropy, technology, and climate innovation.

He is the co-author of The Imperfectionists.

Purpose-driven leadership

The Patagonia Way: perspectives on strategic clarity, responsible business, and courage

MAIN TOPICS

  • The strategic compass of purpose: guiding business decisions beyond profit.
  • Responsibility and competitive advantage: integrating ethics, environmental impact, and innovation into the business model.
  • Imperfectionism: stepping into uncertainty with courage and intent.

Sheena Iyengar

Professor at Columbia Business School, she is a leading global authority on decision-making and behavioral sciences.

Winner of the Thinkers50 Innovation Award in 2023 and ranked sixth among the top 50 global thinkers, she serves as Academic Director of the Innovation Hub at Columbia Business School.

A consultant for companies such as Deloitte, Google, Bloomberg, and J.P. Morgan, she is the author of two award-winning books: The Art of Choosing — named Business Book of the Year by the Financial Times — and Think Bigger: How to Innovate.

Founder of Think Bigger Innovation Inc., a generative AI startup aimed at democratizing innovation, her insights regularly appear in major international media, including The Wall Street Journal, Financial Times, The New Yorker, and The Economist.

Through her research on decision-making, she has developed a structured approach that combines neuroscience, cognitive science, and management strategies to help organizations turn complex decisions into opportunities for extraordinary ideas.

Decision Making

The art of choosing: how decisions that change the rules of business are made

MAIN TOPICS

  • Approaching complex decisions using models based on neuroscience and cognitive sciencem
  • Innovating decision-making processes to maximize effectiveness, leverage individual potential, and generate measurable results.
  • Creating cultures and organizational environments where creative choices deliver lasting competitive advantage and growth.

Michael Morris

Professor of Leadership and Psychology at Columbia University, he is a leading scholar on organizational culture, focusing on the connection between cultural influences, team dynamics, and performance.

A consultant for Fortune 500 companies, non-profit organizations, and presidential campaigns such as Clinton’s and Obama’s, his insights regularly appear in top international publications including Harvard Business Review, Forbes, and The Wall Street Journal, recognized for his ability to translate scientific research into global leadership strategies.

Formerly a professor at Stanford and Oxford, he has published over 200 scientific articles. He founded and directs Columbia’s Leadership Lab, which translates the latest research findings into innovative leadership development programs.

His bestseller Tribal: How Our Instinct to Divide Can Help Us Thrive Together presents a new vision of leadership and collaboration, highlighting how cultural differences can become levers for unity and impact.

Coporate Culture

Tribal Mindset: creating belonging and shared action within organizations

MAIN TOPICS

  • Leveraging tribal instincts to build inclusive, high-performing workplaces.
  • Using cultural and social ties as levers to increase engagement, trust, and performance.
  • Transforming cultural differences into strategic levers to foster cohesion and alignment across teams and divisions.

Yuval Noah Harari

One of the most influential contemporary thinkers, his ideas are reshaping the global vision of humanity’s future.

His books — including Sapiens, Homo Deus, and Nexus — with over 50 million copies sold and translations into more than 65 languages, have become modern classics that inspire political leaders, CEOs, and innovators across every continent.

Co-founder of Sapienship, a social impact company focused on climate crisis, geopolitics, and technology, he leverages the power of storytelling to stimulate critical thinking and promote conscious decision-making.

A contributor to leading international publications such as the Financial Times, The New York Times, and The Economist, his insights on artificial intelligence, democracy, information, and society shape global cultural debate and are regularly discussed by top think tanks and international business forums, including the World Economic Forum.

Described by The Guardian as “the clearest and most provocative voice of our time,” he is a central reference point for understanding the transformations of the 21st century.

Global Scenario

The future of humanity in the age of AI

Main Topics

  • How AI is reshaping the economy, politics, and society, creating both opportunities and new vulnerabilities
  • Developing responsibility and long-term vision in an era of disinformation and climate crisis
  • Thinking about the future: critical thinking and shared values as tools to guide others

Alex Osterwalder

One of the world’s most innovative business thinkers, he created the Business Model Canvas — the tool that revolutionized the way companies rethink strategy, adopted by millions of managers and professionals.

Co-author of Business Model Generation, with over 1.5 million copies sold and translated into more than 30 languages, he has developed practical tools that enable continuous transformation and innovation in companies, used by organizations such as Microsoft, Coca-Cola, Nestlé, Mastercard, Sony, Fujitsu, 3M, and Intel.

A visiting professor at IMD Business School, he is the founder and CEO of Strategyzer.com, a company that supports leading firms such as Colgate-Palmolive, MasterCard, and Merck in managing innovation, growth, and transformation strategies.

His work has influenced CEOs, managers, startups, and Fortune 500 companies, supporting growth and adaptation in rapidly changing markets.

Recognized by Forbes as one of the world’s top business thinkers, he has consistently ranked among the top business thinkers by Thinkers50, and his work continues to inspire thousands of organizations to build resilient, future-oriented business models.

Innovation Strategy

The Invincible Company: making organizations ambidextrous to innovate without losing efficiency

Main Topics

  • How to build business models that balance growth and operational robustness over the long term.
  • Developing governance and corporate culture that align strategy, innovation, and sustainable growth.
  • Applying frameworks and visual models to translate ideas and strategic vision into concrete operational models

Amy Cuddy

One of the most influential figures in social psychology, she was a faculty member at Harvard for over a decade.

Her TED Talk, “Your Body Language May Shape Who You Are,” on the connection between power, body language, and leadership, has over 75 million views, making it the second most-watched TED Talk of all time and having a global impact in business and executive education.

She has taught at Harvard Business School, the Kellogg School of Management at Northwestern University, and Rutgers University. Her bestseller Presence, with over half a million copies sold, has been translated into 35 languages worldwide.

Recipient of Harvard’s Excellence in Teaching Award and named among Thinkers50’s Top 50 Management Thinkers, Time magazine included her in its list of Game Changers — innovators inspiring change in the U.S.

Author of the bestseller Presence, published in 36 languages with over half a million copies sold, and guest lecturer in Executive Education programs at Harvard Business School and UCLA Anderson School of Management, she works with Fortune 500 companies, government organizations, educational institutions, and non-profits to help leaders, teams, and individuals develop awareness, confidence, and presence in high-stakes decision-making contexts.

Self Leadership

Presence, power, performance: leading yourself to lead others

MAIN TOPICS

  • Cultivating presence, awareness, and confidence to build trust and security within the team.
  • Using body language to intentionally enhance credibility and leadership in complex contexts.
  • Turning posture, gestures, and conscious behaviors into strategic tools to positively influence colleagues and improve collective performance.

Sarah Harper

One of the world’s leading experts on longevity and demographic change, she founded and directs the Oxford Institute of Population Ageing.

Among the world’s leading experts on longevity, she founded and directs the Oxford Institute of Population Ageing, one of the first research centers in the world dedicated to ageing and its impacts on society.

A Professor of Gerontology at Oxford, she previously taught at the University of London and later in public policy at the University of Chicago.

She has served as an advisor to the UN, WHO, the World Economic Forum, and the UK Government’s Council for Science and Technology. She has also acted as a longevity advisor to the European Commission, various governments around the world, corporations, and financial institutions, and is a member of the Royal Society’s working group on climate change and biodiversity.

She advocates for an ethical and sustainable approach to longevity, with particular attention to social and workplace inclusion in ageing societies.

Future of work

Managing longevity to build more sustainable organizations over time

MAIN TOPICS

  • How population aging is redefining corporate structures and talent management.
  • Strategies to leverage skills, experience, and generational differences.
  • Designing business modelsinternal policies, and people strategies in alignment with new demographic dynamics.

James Kerr

A business coach who has brought the winning philosophy of the All Blacks to leading international companies.

He has studied and worked closely with New Zealand’s most successful rugby team in history. His book Legacy is an international bestseller, translated worldwide, and is considered a must-read on high-performance leadership.

He has worked with U.S. and British special forces, Formula 1 teams, America’s Cup crews, and Premier League managers.

A recognized expert in building high-performance organizational cultures, he has applied his principles — humility, accountability, continuous excellence — beyond sports, in successful multinational companies such as Google, PayPal, Vodafone, Red Bull, Goldman Sachs, and McKinsey.

His research on excellence in high-pressure environments has been featured in The Guardian, Harvard Business Review, and The Financial Times.

High Performance

The values of the world’s strongest rugby team for building high-performing, excellence-driven teams

MAIN TOPICS

  • Creating a shared culture that turns values, discipline, and engagement into extraordinary and lasting results.
  • Humility, accountability, and mutual trust: the most effective drivers for motivating and uniting people and teams.
  • Developing teams capable of maintaining high performance and cohesion even under pressure.

Tiffani Bova

Former Growth & Innovation Evangelist at Salesforce, she is a global authority on customer and employee experience.

A Research Fellow at Gartner for over 10 years, and currently Chief Strategy and Research Officer at Futurum Group, she has led the growth of major tech divisions and supported companies such as Microsoft, Cisco, and IBM in developing go-to-market models and sales strategies in highly competitive markets.

Recognized by Forbes as the figure “reshaping our understanding of growth,” she is ranked among the Top 50 Business Thinkers worldwide by Thinkers50 and has lectured as a guest lecturer at universities and business schools including Columbia, the University of Southern California, and Wharton.

Her book, Growth IQ, provides thousands of leaders with practical tools to transform strategies, sales, and customer experience, while emphasizing the importance of employee experience for long-term growth.

Growth

People-powered growth: aligning customer experience and employee engagement to accelerate growth

MAIN TOPICS

  • Rethinking business processes to meet customer needs and leverage talent, creating a virtuous cycle of growth.
  • Creating an inclusive and positive organizational environment to enhance performance and customer loyalty.
  • Turning customer and employee satisfaction into concrete levers to gain competitive advantage and drive growth.